Terms and Conditions

1. Definitions

• mijnKleermaker: the service for clothing repair, cleaning and alteration, offered by TFVS, trading under the names mijnKleermaker and Van Schoot Technologies.
• Van Schoot Technologies: TFVS, trading under the names mijnKleermaker and Van Schoot Technologies, established at Uiterwaardenstraat 59-2, 1079 BS Amsterdam, Chamber of Commerce number 42034174.
• Customer: the natural or legal person who places an order through the platform.
• Order: a request for repair, cleaning or alteration of garments.
• Partner: a drop-off or collection location approved by mijnKleermaker.
• Loyalty points: virtual points awarded to customers as a reward for orders.

2. Applicability

These terms apply to all orders and agreements made through the mijnKleermaker platform. By placing an order the customer accepts these terms and the privacy policy. Any deviating terms put forward by the customer do not apply.

mijnKleermaker is entitled to amend these terms. In the event of material changes the customer will be notified. The customer has the right to terminate the agreement in the case of a change that is unfavourable to them.

3. Formation of the agreement

An agreement is formed at the moment payment is confirmed by Mollie and the customer has received an order confirmation by email. Before payment, an order is a non-binding draft. mijnKleermaker reserves the right to refuse or cancel an order, for example in the case of technical errors or incorrect price information.

4. Prices and payment

• All prices include VAT (9%), unless stated otherwise.
• Payment is handled through Mollie (iDEAL, credit card, Bancontact and others).
• Payment may also be made (in part) with loyalty points (a minimum of 100 points = €10 discount).
• If additional work is identified, the customer receives a quotation by email. The customer may accept it or cancel the order.
• For soiled clothing a cleaning surcharge of €25 may be charged. The customer receives an email about this and has the option to pay via Mollie or with loyalty points (150 points).
• Invoices are due within 14 days of the invoice date. In the event of late payment the customer is in default by operation of law and statutory interest is due within the meaning of article 6:119a of the Dutch Civil Code, calculated from the invoice date.
• mijnKleermaker reserves the right to change prices. Changed prices apply to new orders placed after the date of the change.

5. Delivery and turnaround time

• The indicative turnaround time depends on the chosen speed option and the type of repair.
• mijnKleermaker aims to meet the stated turnaround time, but cannot give an absolute guarantee in the event of force majeure or exceptionally high workload.
• Shipping takes place via a carrier of choice or via a partner location chosen by the customer.
• As soon as the order has been shipped, the customer receives a tracking number by email.

6. Cancellation and right of withdrawal

• 14-day cooling-off period: You have the right to cancel the order free of charge within 14 days of payment and receive a full refund. This is your statutory right of withdrawal under the Dutch Distance Selling Act (article 6:230o of the Dutch Civil Code).
• When does the right of withdrawal lapse? Under article 6:230p(c) of the Dutch Civil Code the right of withdrawal lapses as soon as the actual work on your garment has started (order status In progress or later). From that moment the service has commenced and the order can no longer be withdrawn.
• In practice: As long as your garment has the status Send package or Received and payment was made less than 14 days ago, you can cancel the order using the "Cancel (cooling-off period)" button on the order page in your account.
• Refunds are made via the original payment method within 10 business days.
• Loyalty points redeemed on a cancelled order are credited back.

7. Liability

• mijnKleermaker is liable for damage to garments caused by demonstrable negligence, up to a maximum of the purchase value of the garment or the order value; the lower amount prevails.
• Complaints must be reported in writing within 14 days of receiving the order, through customer service or by email.
• mijnKleermaker is not liable for hidden defects that were not apparent when the garment was offered, nor for wear inherent to the age or condition of the garment.
• mijnKleermaker is not liable for indirect damage, consequential loss or lost profit.

8. Complaints

Complaints can be submitted through the support form in your account or by email to klantenservice@vanschoot.nl. We aim to respond within 2 business days. mijnKleermaker is not affiliated with any specific disputes committee; in the event of a dispute the court has jurisdiction as set out in article 18.

9. Loyalty programme

• Earning: points are awarded automatically once an order is completed (status Completed). The number of points depends on the order value.
• Expiry: loyalty points expire 6 months after they are awarded if they have not been used. We send a reminder before your points expire.
• Redeeming: points can be redeemed when placing a new order. The minimum redemption is 100 points (= €10 discount).
• Not transferable: loyalty points are personal and cannot be transferred or converted into money.
• On cancellation: redeemed points are credited back when an order is cancelled. Points earned on a cancelled order are withdrawn.
• Changes: mijnKleermaker reserves the right to change or end the loyalty programme with 30 days' notice. Points already earned remain valid until their normal expiry date.

11. Reviews and marketing photos

• Review: after completing an order the customer may leave a review with a rating and optional comments. Reviews may become visible on the platform after moderation.
• After-photo (required with a review): when submitting a review, uploading an after-photo of the repaired garment is required.
• Marketing use: by uploading the after-photo and submitting the review, the customer gives mijnKleermaker explicit consent to use the photo for marketing purposes (website, social media, promotional material). No personal data or faces will be published in the photo.
• Withdrawing consent: the customer can withdraw this consent at any time at privacy@vanschoot.nl. After withdrawal mijnKleermaker removes the photo from marketing channels within 30 days.

12. Intellectual property

All content, logos and software on the mijnKleermaker platform are the property of TFVS and may not be reproduced, distributed or made public without prior written consent. Photos uploaded by customers remain the property of the customer. The customer grants mijnKleermaker a limited licence to use those photos in so far as necessary to deliver the service.

13. Force majeure

In the event of force majeure (art. 6:75 of the Dutch Civil Code) on the part of mijnKleermaker (including fire, flood, strikes, government measures, disruptions at carriers or suppliers), performance of the agreement is suspended for the duration of the force majeure situation, without either party being entitled to compensation.

If the force majeure situation lasts longer than 3 months, or it is reasonably to be expected that it will, either party has the right to dissolve the agreement by registered letter, without judicial intervention and without any right to compensation. Amounts already paid for services not yet performed are refunded in that case.

14. Best-efforts obligation

mijnKleermaker commits to a best-efforts obligation, not an obligation to achieve a specific result. We apply our full craftsmanship and care to every repair, but cannot guarantee that every garment can be fully restored to the desired condition. Because of the nature of the material or the degree of wear, some damage cannot be fully repaired.

If a repair turns out during inspection to be impossible or technically irresponsible, the customer is informed before the work begins. The order is cancelled in that case and the amount paid is refunded in full.

15. Limitation periods

All legal claims of the customer against mijnKleermaker are time-barred:

• Services (repair, cleaning, alteration): 1 year after the date the service was performed, or after the moment the damage became known or could reasonably have been known.
• Goods (garments after delivery): 2 years after the date on which the customer discovered the shortcoming.

16. Assignment

The customer is not entitled to transfer rights or obligations under the agreement to third parties without prior written consent from mijnKleermaker.

mijnKleermaker is entitled to transfer rights and obligations under the agreement to a company affiliated with TFVS, without the customer's consent being required. The customer will be informed of this in good time.

17. Severability

If one or more provisions of these terms are void or are annulled, the remaining provisions remain fully in force. mijnKleermaker and the customer will in that case consult in order to agree a new provision that approximates the void or annulled provision as closely as possible in purpose and intent.

18. Governing law

Dutch law applies exclusively to these terms. The Dutch version prevails in case of discrepancies with any translation. Disputes are preferably resolved amicably. Failing agreement, the Rechtbank Overijssel (Overijssel District Court) has jurisdiction, unless mandatory statutory rules designate a different court.

19. Contact details

TFVS, handelend onder de naam mijnKleermaker en Van Schoot Technologies
Wilhelminastraat 35a, 7571 CE Oldenzaal
Email: klantenservice@vanschoot.nl
Telephone: 0541 - 745008